HELP/FAQ

We ship our products worldwide. Shipping rates are calculated at checkout based on the destination address. We ship our products from our facility in NJ, USA.

For pre-orders, we will ship your order as soon as possible and no later than the committed ship date printed on your order receipt at checkout and in your order confirmation email.

For all orders of items in stock:
Orders placed on weekdays (Monday to Friday) before our 2 PM EST cut-off time will be shipped the same day, excluding national holidays. Orders placed after the cut-off time or on weekends will be shipped on the next business day. This applies to both standard and expedited shipping options to ensure your order reaches you as quickly as possible.

Yes, we offer expedited shipping options for faster delivery. During the checkout process, you can choose an expedited shipping method to ensure your order arrives promptly. Please note that additional fees may apply for expedited shipping services.

Please get in touch with our customer support team with your order details, and we will investigate the issue further to ensure a resolution.

We constantly work to replenish our inventory, and restocking dates may vary. Sign up for our newsletter or follow us on social media to stay updated on restock announcements and new product releases.

We accept returns and exchanges within 30 days of delivery.

Returns
Customers are responsible for return shipping, and original shipping costs are non-refundable.
If your order had free shipping, a $6 shipping fee will be deducted from your refund.
Opened, unsealed, or used products will be refunded with a 35% restocking fee deducted.
Unopened, sealed, and unused products in saleable condition have no restocking fee.

Exchanges
Only sealed, unused products qualify.
Customers are responsible for return shipping and a $6 flat fee for the new item’s shipment.
Opened, unsealed, or used products will incur a 35% restocking fee and may require an additional payment of the difference for the exchanged item.

To start a return or exchange, contact customer service via our contact form or email info@glowell.com with your order details.

GLOWELL products combine the best of nature and science, bringing you effective skincare solutions that incorporate natural ingredients for a healthy and radiant glow. Experience the perfect harmony of nature and science with GLOWELL.

We're ecstatic to share our "no list" at GLOWELL! Our commitment to your well-being means our products are free from ingredients like Vitamin A, parabens, oxybenzone, avobenzone, homosalate, octinoxate, octocrylene, cinoxate, dioxybenzone, ensulizole, meradimate, padimate O, and sulisobenzone. Your skin deserves the best, and our stringent "no list" ensures our formulations prioritize your safety and satisfaction.

GLOWELL products are manufactured in New Jersey, USA.

Yes, GLOWELL products are vegan-friendly.

It is advisable to consult with your healthcare provider before using GLOWELL products if you are pregnant or breastfeeding. They can provide personalized guidance based on your specific needs and ensure the safety andwell-being of both you and your baby.

GLOWELL products do not contain anygluten-containing ingredients. Although we are not certified as gluten-free, we have meticulously chosen our ingredients to ensure they are free from gluten.

No, GLOWELL products are not fragrance-free.

It's a subtle floral note and has a refreshingly clean aroma.

Our product packaging is made from different recyclable materials, each with its recyclability properties. Our cap is made of PP (number 5), and our tube sleeve is made of LDPE (number 4).While these plastics are recyclable, it's essential to check with your local recycling facility to confirm if they accept these specific types of plastics.

Outside of coconuts, which some consider a tree nuts, GLOWELL products do not contain any other nuts.

At Glowell, we prioritize sustainability by incorporating various practices. Our products are cruelty-free, vegan, and comply with the Hawaii reef regulations(Act 104). We also use bio-resinsugarcane packaging, ensuring eco-friendly materials. Additionally, our products' packaging is free from bisphenol A and is dermatologist tested for quality and safety.

Each of our products containing active ingredients is labeled with an expiration date on the crimped edge of the tube for your reference. If you need assistance locating it, please don't hesitate to reach out to us. If you detect any alterations in the scent or texture of the product, we advise disposing of it.

Our mineral sunscreen offers a safer alternative to traditional chemical sunscreens. Mineral sunscreens use natural ingredients like zinc oxide and titanium dioxide to provide effective sun protection without harmful chemicals. They are gentle on the skin and provide a physical barrier against UV rays.

The FDA does not regulate "Reef Safe" or "Reef Friendly,". Instead, we refer to our products as "Hawaii Act 104 Reef Compliant" as they do not contain Oxybenzone or Octinoxate. We are proud to meet this standard for the protection of our reefs.

Yes, you can confidently use Glowell products in Hawaii as they are "Hawaii Act104 Reef Compliant" and do not contain Oxybenzone or Octinoxate, which are restricted in the state to protect the coral reefs. Enjoy your time in the sun with peace of mind.

Yes! The shade itself boasts impressive water resistance, ensuring it stays firmly in place without a single drip. Glowell Tinted Mineral Sunscreen is water-resistant as well for up to 80 minutes,
allowing you to enjoy your time in the water while staying protected from the sun's harmful rays.

Broad spectrum protection means that our sunscreen provides coverage against both UVA and UVB rays. UVA rays penetrate deep into the skin and can cause long-term damage, while UVB rays primarily affect the outer layers of the skin and are responsible for sunburn. Our sunscreen offers comprehensive protection against both types of rays to help keep your skin healthy.

It's a matter of discussion. In short, higher SPF isn't always the answer. Consistent and generous sunscreen application is more crucial than the SPF value alone. While the FDA recommends SPF 15 as a minimum, the American Academy of Dermatology suggests choosing SPF 30or higher for optimal protection against skin cancer and sunburn.

Apply liberally 15 minutes before sun exposure. Reapply after 80 minutes of swimming or sweating, immediately after towel drying, and at least every two hours. Following these guidelines will help ensure continuous protection against the sun's harmful rays.

Absolutely! While Glowell is primarily a body product, it is also safe and suitable for use on the face.

Absolutely! Sunscreen is essential for everyone, regardless of skin tone. Evendarker-skinned individuals are at risk of skin damage and skin cancer from UV rays. It's important to protect your skin by wearing sunscreen regularly.

While Glowell tinted sunscreen may cause staining on some fabrics, it is generally easy to clean from most clothes. However, we recommend avoiding contact with clothes labeled as dry clean only to prevent any potential staining.

Yes, Glowell Tinted Mineral Sunscreen is suitable for all skin types. Our product has been dermatologist tested and is gentle enough for sensitive skin as well.

Use a large body brush to achieve flawless results with our Tinted Mineral Sunscreen. Buff your way to a smooth, even texture while building your preferred coverage effortlessly.

Glowell Tinted Mineral Sunscreen's mind-blowing light to medium coverage, vibingsun-kissed look. Its versatile buildability empowers you to conceal flawlessly and even achieve stunning contours.

Glowell's formula is sassy and classy, providing a matte finish with a hint of shimmer for that effortless sun-kissed look.

The best way to choose your sun-kissed shade is by choosing the model closest to your summer tone. For a stunning contour, get a second one but go one shade darker. Rise, shine and Glo well!

Click here to match your shade

Yes, Glowell products have undergone dermatologist testing to ensure their safety and effectiveness for your skin.

No, Glowell is a cruelty-free brand that does not conduct animal testing.